Job Purpose
To support a significant transformation programme; improving the resident’s end to end journey and revising our policies, procedures, processes and system, enabling our colleagues to provide an excellent resident focussed service.
We are looking for an experienced Training Manager to work collaboratively with our management team, subject matter experts, our digital teams, project teams and ICT colleagues, supporting this improvement programme and upskilling colleagues in our department.
The post holder will be responsible to Lead Project Manager for developing the community and workforce through training, and the development of supporting training materials.
We are looking for a highly motivated person who passionate about the use of technology to deliver improvements and who understands different learning styles, techniques and methods of delivery to help develop colleague’s skillsets.
Managing 1 or more team members
Directly engaging with hundreds of colleagues per year to deliver training courses
Main Duties:
1. Develop a training and implementation programme, promoting both face to face and online training opportunities, which helps the Repairs and Investment department to shape its future training offering.
2. Lead on the development of a monitoring and evaluation framework for the Repairs and Investment training programme, providing regular reports and reviews to senior management.
3. Develop training materials including documented training manuals, training plans, handouts etc for use during and post training delivery.
4. Demonstrate a deep understanding of co-creation and the principles behind taking a user centred approach to delivering training and change.
5. Lean on a range of tools and techniques that ensuring users are at the centre of the training we deliver, considering potential sensitivities and/or resistance to change.
6. Working with the operational management team and project teams to ensure high quality customer focussed services are delivered consistently and a supportive and developmental environment is in place.
7. Demonstrate a deep understanding of modern technology and data platforms, including the range of available technology choices. Make informed decisions based on evidenced user need and value for money.
8. Collaborate with key stakeholders to improve how the service works and to ensure end-to-end resident experiences can be delivered in the most efficient and cost-effective way.
9. Work with team managers to evaluate the effectiveness of training delivered, revising and adapting if necessary.
10.Develop a knowledge of local and central government initiatives and strategies impacting on the services provided by the Repairs and Investment department, proactively incorporating these into training.
11.Line management and coaching of more junior members of the training and development team.
12.Undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equals Opportunities and Customer Care policies.
13.Perform all duties in line with Council’s staff values showing commitment to improving residents’ lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.
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